Survey Questions for Understanding User Experience on a Fitness Class Booking Website/App:

1. Demographic Information:

  a. What is your age?

  b. What is your gender?

  c. What is your occupation?

  d. In which city or region do you reside?

2. Frequency of Fitness Class Attendance:

  a. How often do you attend fitness classes in a typical week?

  b. What motivates you to attend fitness classes regularly?

3. Booking Behavior:

  a. How do you typically find and book fitness classes? (Online search, word of mouth, social media, etc.)

  b. What factors influence your decision when choosing a fitness class? (Class type, instructor, location, schedule, price, etc.)

  c. Have you ever encountered any difficulties or frustrations while booking a fitness class online? If so, please describe.

4. User Interface and Navigation:

  a. How would you rate the ease of use and navigation of our website/app for finding and booking fitness classes?

  b. Are there any features or functionalities that you find particularly helpful or frustrating?

  c. Do you have any suggestions for improving the user interface or navigation of our website/app?

5. Class Experience:

  a. How would you rate the overall experience of attending fitness classes booked through our website/app?

  b. What aspects of the class experience do you enjoy the most? (Instructor quality, class atmosphere, facilities, etc.)

  c. Are there any aspects of the class experience that you feel could be improved? If so, please elaborate.

6. Communication and Feedback:

  a. How do you prefer to receive communication from the gym or fitness center regarding class updates, promotions, and reminders? (Email, push notifications, SMS, etc.)

  b. Do you feel adequately informed about class cancellations, changes, or special events? If not, what improvements would you suggest?

  c. Do you feel encouraged to provide feedback on your class experience? If so, how do you prefer to provide feedback? (Online survey, in-person feedback, etc.)

7. Community Engagement:

  a. Do you feel a sense of community and belonging within the gym or fitness center where you attend classes? Why or why not?

  b. How do you currently engage with other members or the fitness community outside of class time? (Social media groups, online forums, etc.)

  c. Are there any additional community-building initiatives or features that you would like to see implemented?

8. Accessibility and Inclusivity:

  a. Do you find our website/app accessible and inclusive for users of all abilities and backgrounds? Why or why not?

  b. Are there any barriers or challenges that you or others face when accessing our website/app or attending fitness classes? How can we improve accessibility and inclusivity?

9. Overall Satisfaction and Loyalty:

  a. On a scale of 1 to 10, how likely are you to recommend our website/app to a friend or colleague?

  b. What improvements or changes would make you more likely to continue using our website/app and attending fitness classes with us in the future?

10. Additional Comments:

  Is there anything else you would like to share about your experience using our website/app or attending fitness classes with us?

By gathering insights from these survey questions, we can better understand user behaviors, preferences, and pain points, enabling us to make informed decisions to enhance the overall user experience and interface design of our fitness class booking website/app.